Delivery & Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at mark@glazedigital.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at mark@glazedigital.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
About Strata Render Solutions
An Aristospray brand, Strata’s beginnings go back to 2005 when Aristospray commenced selling render and plaster spraying machines to the construction industry in the UK and Ireland. Over the years the emphasis at Aristospray shifted over to the supply of paint spraying equipment and consumables, particularly to the professional trade decorator under the QTech brand.
The experience gained from those earlier years was not forgotten. In 2012 Strata was launched as another Aristospray brand. Driven by the needs of the screed and render contractor the initial compact range has grown to the point that in 2020 a new e-commerce site was commissioned to feature the complete product range in one easy to navigate website.
Of note is Strata’s position as the official importer of Lancy mixing pumps into the UK and Ireland. The complete range of machines from this highly acclaimed manufacturer are featured in full here.
